Packaging and Posting
All prints up to 297 x 420 mm (A3) are shipped flat, bigger editions are shipped carefully rolled between two sheets of acid-free tissue paper inside a tube.
All prints which are shipped flat are carefully wrapped in acid-free tissue paper and cellophane, to minimalise possibility of damage during transit.
In accordance to the 2014 Consumer Contracts Regulations, you can request a full refund on your order if you change your mind within 14 days of receiving your print(s). To request a refund please send an e-mail to firstname.lastname@example.org, you will be given a reference number which needs to be clearly stated on the packaging. To receive a full refund all prints must be returned in their original condition. The refund includes the cost of standard delivery charges but not the cost of returning the prints.
Please note that custom prints (including framed prints) are not entitled for a refund unless faulty.
If you received your print and it has been damaged on transit please send a photograph of the damage to email@example.com and a new print will be sent to you within five working days.
Caring For Your Print
Gicleé prints are very delicate and may become damaged easily. All prints have a white border which you can safely handle, touching the printed area is not advisable. Both paper and ink used to produce your print are of archival quality but please note that when in touch with not archival quality materials (for example hands or non acid free mounting board), it may lose its colour fastness.
To safely unpack your print, remove both bits of card from inside the envelope (the print in sandwiched between them), remove the masking tape attaching them and carefully unwrap the cellophane and tissue paper. Handle the paper as little as possible with extra care to not touch the printed area. If possible always wear cotton gloves when handling the paper. It is always best to handle the print by holding it on opposite corners.